SHIPPING & RETURNS
If for any reason you are not satisfied with your purchase, you can return within 14 days for an exchange or refund. To be eligible for a refund, your item must be unused and in itself in the same condition in which you received it. The easiest way is to use the to use the original packaging of the webshop. To complete your return, we ask you to complete the back of this form fill it and include it with your return shipment.
EXCHANGE (if applicable)
If you want to exchange your purchase for a different size, please state this on the return card and our warehouse will send you a new item shortly. If this is no longer on In addition, we will inform you about this and we will return your money.
REFUNDS (if applicable)
Once your return has been received and inspected, we will send you an email to notify you inform about the receipt of your return. If the refund is approved, it will be processed and become a credit automatically applied to your credit card or original payment method. This happens within 4 days after we receive the item.
There are certain situations where only partial or no refunds are given:
• Products with clear signs of use;
• For items that are not in their original condition or that have been damaged by you;
• When the return shipment is incomplete;
• If the return period of 14 days has expired.
The shipping costs for returning an item to Florèz are for the customer. Shipping costs incurred will not be reimbursed. This is also stated on the webshop. If you have any questions or if anything is unclear, please let us know via firstname.lastname@example.org We would like to thank you for placing an order with FLORÈZ!