Did my order arrive correctly?
As soon as you have placed an order, you will receive an order confirmation from us by e-mail at the e-mail address you provided. When your package has left our warehouse, you will receive a second email with the confirmation of shipment. You will then receive an e-mail with the track and trace code. With this code you can track your package until delivery.
I want to change/cancel my order, is this possible?
Once we have received your order, it is only possible to change or cancel it via the contact page. We will do our best to adjust the order at that time.
Is it possible to reserve items?
Unfortunately it is not possible to reserve items.
Can I change my address details after I have placed the order?
This is possible, this can be done via the contact form, unfortunately we cannot guarantee that your change has been implemented in our system in time.
My discount code does not work, what to do?
If you have a discount code that does not appear to work, please contact us. Then we will solve this for you. This can be done by telephone or via firstname.lastname@example.org