Ruilen en retourneren

Je hebt 14 dagen om te ruilen of te retourneren. Aanmelden doe je in ons retourportaal.

Staat je antwoord er niet bij?

We helpen je graag verder.

Neem contact op Veelgestelde vragen

Refund policy

How can I exchange or return my purchased products?

We have an exchange and return period of 14 days. The product must be returned undamaged. Please read the enclosed return form carefully and follow the instructions. The return costs are at your own expense. Take the parcel to a PostNL or DHL point so that it can be delivered via one of these parties.

Do I have warranty on my product?

A legal guarantee applies to all products bought through our webshop. A legal guarantee means that a product is or should be what the consumer can reasonably expect it to be.

Does your purchase show a complaint? Then we would like to receive an e-mail, this may be sent to info@florez.nl.It is important to mention the order number in this e-mail and to add a photo on which the complaint is clearly visible.

I bought a product via Klarna, how do I return it?

If you have chosen to pay via Klarna, we recommend that you notify Klarna yourself (via the app) that you have returned the product so that you do not receive a reminder from them.The return costs are also your responsibility via Klarna. Once the return has been processed, the invoice will also be adjusted.

I have received the wrong product, what should I do?

If, unfortunately, you have received the wrong product, you can contact us via contact@florez.nl. We will provide a suitable solution as quickly as possible. We will bear the costs of this at all times.